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NEW TRENDING PRODUCTS ARE AVAILABLE!
NEW TRENDING PRODUCTS ARE AVAILABLE!
NEW TRENDING PRODUCTS ARE AVAILABLE!
You can track your order at anytime HERE.
Once your order ships, you will receive an email containing your tracking number. If for any reason you have not received your shipping confirmation email and your order date is past 5 business days, please let us know by emailing info@crossfitdirect.com. We will be happy to find out what exactly is going on with your order.
We try to keep returns and exchanges as simple as possible. As long as they meet our criteria, it should be no problem at all to return or exchange them.
**SALE ITEMS ARE NOT RETURNABLE**
• Returns must be in brand new condition, with original packaging and proof of purchase.
• Returns must be initiated within 30 days of the original order date
• Free shipping only on returns refunded via store credit or exchanged.
For the Full Information on our Refund Policy please go HERE.
If you haven't received an order confirmation email, it is likely the result of one or two things:
• Your order was never actually placed and processed.
• You have entered an incorrect email address with your order
If you are certain that the email address linked to your order is correct, please check the spam folder in your mailing client for your order confirmation. In the event that you still cannot locate an order confirmation, please email or call our customer service department:
Email: info@crossfitdirect.com
We strive to process orders as quickly as possible. But we will try to accommodate any order change. The quickest way to get a hold of us is by emailing us at info@crossfitdirect.com. Please be sure to include your order number and to let us know what changes need to be made. We will be sure to let you know, as quickly as possible, whether we were able to make the wanted changes.
We accept Visa, MasterCard, American Express, Discover, and PayPal for online orders.
We do not offer discount codes at the moment, however, we do run special promotions through our newsletter list from time to time. If you would like to hear about promotions first please subscribe to our newsletter in the footer of this page.
If you haven't received an order confirmation email, it is likely the result of one or two things:
• Your order was never actually placed and processed.
• You have entered an incorrect email address with your order
If you are certain that the email address linked to your order is correct, please check the spam folder in your mailing client for your order confirmation. In the event that you still cannot locate an order confirmation, please email or call our customer service department:
Email: info@crossfitdirect.com
You can track your order at anytime HERE.
As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information. After that you will be able to track your order under “My Orders” when you log in to your Crossfit Direct account or by clicking the tracking link in your shipping confirmation email. Please allow up to 24 hours for tracking to activate.
If for any reason you have not received your shipping confirmation email and your order date is past 5 business days, please let us know by emailing info@crossfitdirect.com. We will be happy to find out what exactly is going on with your order.
[United States]Most orders arrive within 7-10 business days after they're shipped. Shipping applies to orders placed before 12 pm MST (2 pm EST) Monday through Thursday. Orders made on a Friday after 12 pm MST will be processed the following business day.
We do not process or ship orders on weekends. Orders placed with any shipping method on a Saturday or Sunday will be processed on Monday. This also applies to Holidays that fall on a Friday or Monday. Shipping to an APO address may take longer due to carrier capacity.
Deliveries cannot be completed to a P.O. Box. Please only use a physical address if placing an order. While we will do everything possible to ensure your order is delivered on time, Crossfit Direct cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, or other carrier-related issues. Please check the map below for an estimated timeframe of order transit and delivery.Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)
Once your order ships, you will receive an email containing your tracking number. If for any reason you have not received your shipping confirmation email and your order date is past 5 business days, please let us know by emailing info@crossfitdirect.com. We will be happy to find out what exactly is going on with your order.
You can track your order at anytime HERE.
We do not ship globally, We only operate in our country of origin which is the United States, We do plan on extending our reach once our business grows.
We try our best to ship items as fast as we can. Please allow 3-5 business days for your order to be processed and shipped out, average shipping times are 7-10 business days, With the Max being 15-21 business days due to shipping congestion, weather issues or holiday delays.
Tracking numbers will be updated shortly after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at info@crossfitdirect.com.
Simply reply to your order confirmation email and confirm if you misspelled or auto-filled in an erroneous address. If the address provided is incorrect, please tell us by email at info@crossfitdirect.com. If the provided address is incorrect, we will replace it with the proper address within 24 hours.
Note: After the first 24 hours of wrong submission, there will be no reimbursement.
We try to keep returns and exchanges as simple as possible. As long as they meet our criteria, it should be no problem at all to return or exchange them.
**SALE ITEMS ARE NOT RETURNABLE**
• Returns must be in brand new condition, with original packaging and proof of purchase.
• Returns must be initiated within 30 days of the original order date
• Free shipping only on returns refunded via store credit or exchanged.
For the Full Information on our Refund Policy please go HERE.
Please understand that we do not accept returns or exchange without prior return authorization. Therefore if you need to return your order for some reason, please contact our Customer Service staff first to confirm. Once you are authorized to return the item(s), please follow all of the instructions provided.
We recommend that all returns be sent via a traceable carrier. Keep the Return Tracking Number associated with the package you are returning to ensure that the package is returned to our warehouse. Crossfit Direct is not responsible for packages sent with a return label not provided by us, or without the original packing slip. Also, Crossfit Direct do not accept C.O.D. deliveries.
Please note the following product return requirements:
Products must be returned within 7 days of receipt;
Products must have all tags, original packaging, accessories and embellishments fully intact;
If your package is on the way, you must wait for it to arrive before receiving a refund.
You are able to cancel your order with no penalty! You must cancel your order before it ships. We do our best to process all orders in 1-3 business days. If you need to change or cancel your order, please follow these steps:Contact or email our support team right away
Put CHANGE/CANCEL ORDER in the subject line
Include your order number and request
We cannot guarantee order changes/cancellations. We will do our best to accommodate your request if it's received within the stated time frame before shipping. If the item has already been shipped please contact us to go through our refund process.
In the rare circumstance that this happens, we apologize and are happy to fix the mistake. We do quality checks and inventory reviews to avoid these situations. If you have received a faulty item, We will work to resolve any issues for you as soon as possible.
Please send us the following info:
Your Order Number
Item NamePhotos that show: 1. The fault as clearly as possible 2. Full-length photo of the itemPlease contact info@crossfitdirect.comHold off on sending your faulty item back to us until you've been in touch.
Once your return is received and inspected, we will send you an email to confirm possession of your returned item. Please allow 7-10 business days for returns processing after your package is received at our location.Once approved, your refund will be processed, and a credit will be automatically applied to your original method of payment. You will see the credit in your account within 7-10 business days. Please note, we refund the total amount of your items, minus shipping charges.
Yes. If you return or exchange a product by mail, we recommend that you ship your package with a carrier that can provide tracking and insurance. Crossfit Direct is not responsible for packages lost in transit without proof of tracking. If you return merchandise that does not meet the conditions of the return policy, it will be sent back to you at your expense.
We highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item(s). Once your return is received and inspected, we will send you an email notifying you of the return, including whether it has been approved or rejected.
Each product that requires a sizing chart is located beneath the size swatches. Sometimes it's hidden at first, but if you refresh the page, it'll appear.
The default currency listed is USD.
But can be converted by using the conversion app listed at the bottom left throughout the store.
Absolutely! We are here to help. Please send us an email to info@crossfitdirect.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
This usually occurs when higher than normal traffic to and from the store happens in a short period of time. You may notice that certain photographs in the store do not load; this is due to traffic to and from the store; you may not see the images load immediately. This problem can be resolved by reloading your browser. When the store's traffic slows down, the graphics will reload correctly again. We're always working to improve the stability of our store and shouldn't happen too often.
Please feel free to contact us with your thoughts, ideas, or even constructive criticism. We're always searching for ways to improve Crossfit Direct's quality of life, and any recommendations, criticisms, or ideas can help us improve and make your next buying experience that much better.
Alternately you can go to our Trello Pipeline where you can submit your suggestions and watch them being formed as we implement them.
If an item is currently out of stock, it's generally restocked monthly. On certain occasions, items will be limited edition, in which they will not be restocked unless specified at a certain point in time. We will do everything we can to keep you informed if such a circumstance occurs.
For the most reliable updates and information in regards to our product drops and restocks Subscribe to our VIP Direct list at the bottom of this web page and you will get updates on restocks and new items as they arrive.
